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Welcome to OrganicLive FAQ!
General
Organic certification lets consumers know that every step along the supply chain has protected and maintained the organic integrity that begins on the farm. In Canada, this system is governed by government organic standards and regulations, and applies to both domestic and imported products.
Organic farmings defined by the use of fertilizers of organic origin such as compost manure, green manure, and bone meal and places emphasis on techniques such as crop rotation and companion planting.
Organic farming practices reduce pollution, conserve water, reduce soil erosion, increase soil fertility, and use less energy. Farming without pesticides is also better for nearby birds and animals as well as people who live close to farm.
Products created from such process are called Organic Products.
All our product are only available online.
We currently ship only in Canada.
We will be launching into other countries gradually.
All payments will be charged in Canadian Dollars(CAD) as stated at checkout and as per our Term & Conditions.
Yes, if you have any questions you can email info@organiclive.ca or call us on +01-416-224-8622
Login & Registration
1. Go to the website and click on ‘My Account’ in the menu.
2. On the Login|Register pop-up, click on ‘Register’
3. Please enter your username, email address & password and click the ‘Register’ Button.
4. You will receive an email confirming your registration.
1. Go to the website and click on ‘My Account’ in the menu.
2. On the Login|Register pop-up, enter your email address & password and click the ‘Login’ Button.
4. You will redirected to “My Account” page.
TO RETRIEVE YOUR USER ID AND PASSWORD, YOU CAN USE THE `FORGOT PASSWORD` FEATURE, FOLLOW THESE STEPS
1. Go to the website click on ‘My Account’ in the menu.
2. On the Login pop-up, click on the ‘Forget password?’
3. Please enter your username or email address. You will receive a link to create a new password via email.
In case you do not receive the email, please check your spam or Junk folder.
Payments
At the moment, we only accept PayPal payments.
Other payment options are coming soon.
Yes! It is commonly misunderstood that a Paypal account is needed in order to make payments through Paypal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use.
Without a Paypal account, all you need is any Debit/Credit card stated below that is supported by Paypal.
By using Paypal, we can process & deliver your orders to you in a shorter time. Paypal is the easiest & most secure way to make payment online. No account needed.
Paypal is the easiest way to make payments online. While checking out your order, you will be redirected to the Paypal website. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful Paypal payment, a payment advice will be automatically generated to organilive.ca system for your order.
It’s fast, easy & secure.
After logging into your account, go to your View Cart. Here, you will be able to make payment or cancel your order.
Note: We cannot give refunds once payment is verified.
Shipping
All your orders are sent via Canada Post.
Members who ship their orders within Canada should expect to receive their orders within five (5) to ten (10) working days upon payment verification depending on the volume of orders received.
If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.
After logging into your account, the status of your checkout history can be found under My Order. For orders via registered postage, a tracking number (article tracking number) will be given to you after the receipt given from Canada Post.
By default, the last used shipping address will be saved into to your OrganicLive account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.